FAQ About Hiring

I've seen an instrument I'd like to hire. What do I do next?
Simply telephone one of our offices and talk to a sales engineer who will take all your details and check the availability of the instrument(s) you require. Alternatively, send us an email using the form on our contact page, stating what you require and when. We will then contact you to discuss your requirements.

What information do you need from me?
We require the following: Your details, what you want, when you want it, how long for and a delivery and collection address (if you require us to collect it after the hire period) and of course how you wish to pay.

When should I book?
Please book your hire as early as possible. Certain instruments are very popular and we cannot guarantee that they will be available when you call. You can easily reserve by telephone.

How and when do I pay?
If you already have an account with us, we will only require a valid purchase order number. Customers paying by credit card will have the first weeks hire deducted when your goods are shipped. If the hire is for a longer period or is extended, we will deduct the money at the end of the month. We have facilities to take credit card payments over the telephone or in person if you intend to collect. All major debit and credit cards are accepted.

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How much do you charge for delivery/collection?
Rates for delivery and collection vary by weight (and distance if you do not live on the UK mainland) and will be quoted when you place your reservation. The standard charge is £12 for delivery and £15 for collections arranged by us. We also offer an Express Saver delivery service (up to 12:00pm), Express (10:30am) and an Express Plus (9:00am) service.

What carrier do you use?
We currently use UPS (United Parcel Service) for all of our deliveries and collections. UPS use tracking numbers to identify and trace every shipment as it moves through the UPS system to its destination. This means that in the rare event where a shipment does not arrive on time we can pinpoint what the problem is.

What is my responsibility for equipment return?
Equipment remains on hire until returned to our office. At the end of the hire period, please telephone and ensure you 'off-hire' the equipment. Security of equipment remains your responsibility until returned or collected by us.

What happens if something is broken, damaged or missing?
We do charge for broken or damaged equipment. Please make sure all hire equipment is secured when not in use and protected from vandalism or loss.

Will it be calibrated?
Our equipment is maintained by factory-trained technicians, tested and inspected before each hire to ensure a safe operating condition. Each piece of equipment is sent out with a valid calibration certificate traceable to Nation Standards where appropriate.